FAQ Help Center
Orders & Shipping
Orders process in 1–3 business days. We’re in the warehouse Monday–Friday, 9:00am–6:00pm PST, closed federal holidays. Orders placed after 3:00pm PST start the next business day; Friday afternoon orders start Monday.
Typically 3–7 business days after your order ships, on top of processing time.
Free on orders over $499. Under that, shipping is calculated at checkout.
We ship within the U.S., Canada, and there are 30 other foreign countries. We do ship internationally or to PO boxes.
Yes. All orders ship via USPS, complete, in one package with a single tracking number. We don’t split orders or send items separately.
Allow up to 3 business days after your shipping email for scans to appear. If it’s still showing nothing after that, contact us with your order number.
Cartridges and disposables require an adult signature from someone 21+ with valid ID. A neighbor can’t sign. An $8.00 compliance fee is added at checkout on those orders.
Email sales@loopervapeshop.com immediately. We can only correct an address before the order ships. Orders returned to us because of an address error aren’t refundable.
Within 24 hours of purchase and before it ships, yes — full refund. After it ships, we can’t recall or reroute it.
Can’t find an answer?
Send us an email, and we shall respond to you.
Returns & Exchanges
No. All sales are final, and we can’t accept returns, exchanges, or refunds on delivered product.
We’ll replace it. Email sales@loopervapeshop.com within 14 days of delivery with your order number, photos of the items and packaging, and a description. Nothing needs to be sent back, and there’s no cost to you.
Once USPS scans a package delivered, it’s in their custody record. File a Missing Mail Search at MissingMail.USPS.com with your tracking number, then send us the claim number and we’ll back you up with shipment documentation.
2–5 business days at your bank after we approve and process them.
Products & Testing
Yes. Every LOOPER product is tested by an independent third-party laboratory. Full Certificates of Analysis are published on each product page.
Ingredients, cannabinoid content, and batch lab results are listed on each product page. If something isn’t there, email us and we’ll get you the documentation.
It varies by product line. Check the product page for that item — where it applies, it’s noted on the packaging and the listing.
Yes, they can. Hemp-derived cannabinoid products may cause a positive result on a drug test. If testing is a factor for you, do not use these products.
Yes. LOOPER products are for adults 21 and over only. We verify age before purchase, and signature-required items are checked again at delivery.
Yes. Submit the wholesale form on our site and that team will follow up with terms.